Customer Testimonials

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DealerRater Apr 8, 2021

The entire buying process at Thompson was tremendous. Peter Chan was insightful, courteous, professional, friendly and knowledgeable. This was the easiest, most stress free car buying experience I have ever had. I would strongly recommend Thompson Lexus and in particular, Peter, to anyone in the market for a Lexus. A total enjoyable experience. Thanks Peter.

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DealerRater Mar 5, 2021

My wife and I had a great experience working with Peter Chan. He was very knowledgeable, friendly and very willing to help us. Matt Sawicki

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DealerRater Dec 2, 2020

Buying a car can be exhausting but if you are dealing with someone who is professional, knowledgeable and customer oriented, the car buying experience can be truly wonderful. Buying our 2021 Lexus ES350 from Peter Chan of Doylestown Lexus was delightful and a stress free experience. Peter is exceptional in his service, knowledge and responsiveness. Peter found the car we wanted and delivered it to Philadelphia for us. It was a pleasure working with Peter. If you are in the market for a Lexus, I highly recommend you consider Thompson Lexus of Doylestown. I strongly recommend that you contact Peter Chan. ...

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DealerRater Nov 14, 2020

Had a pleasure of working with Joh Leirer purchasing our new RX 350. Big thanks for being straight up and forward, helpful and making sure we get the right deal. We highly recommend Thompson Lexus of Doylestown sales team

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DealerRater Oct 22, 2020

My experience with Thompson Lexus in Doylestown was outstanding! I worked with Peter Chan, who was professional, knowledgeable and very responsive. He answered all of my questions and provided amazing service. I would highly recommend Thompson Lexus in Doylestown, specifically Peter Chan. It was the easiest, most stress-free car buying experience ever.

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DealerRater Oct 10, 2020

I bought a 2011 Lexus 350 from PETER CHAN with Thompson Lexus long distance from NC. My brother-in-law flew up and drove the car back, and Peter made this long distance transaction seamless. I love my new used car and Peter was great to work with. Please call him at (267) 898-2614 or email him at peter.chan@1800thompson.com. Great job Peter! http://www.1800thompson.com

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DealerRater Sep 12, 2020

Peter Chan of Thompson Lexus in Doylestown, PA was outstanding - made our recent purchase of a luxury SUV a highly efficient and stress-less experience, I have never been more pleased with a car buying experience in over 40 years and dozens of vehicle purchases. After researching many comparable vehicles at multiple dealerships within a 75 mile radius of the Lehigh Valley - the value proposition offered by Peter Chan and Thompson Lexus proved superior to all others. Respectful with no pressure treatment, provided timely and information rich replies, fair and upfront great value pricing, and stellar service from vehicle prep to ...

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DealerRater Jul 26, 2020

Best car purchase experience I ever had with Peter Chan at Thompson Lexus in Dolyestown. Everything was very clear and comfortable with the entire process.

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DealerRater Jul 22, 2020

Peter Chan was great to work with throughout the entire process. I have always owned my cars but this time I wanted to lease since technology and safety features are rapidly evolving. Do I feel like I got the best price? Not sure since dealers in New Jersey had a different approach. Do I feel comfortable with Thompson Doulestown and Peter? 100% yes!

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DealerRater Jan 3, 2020

My wife and I purchased a 2020 Lexus RX350 F Sport this past week from Thompson Lexus. From the moment we walked in the dealership, it was the best experience we ever had buying a new car. Peter Chan was our sales consultant and he was top notch. He was professional, knowledgeable and very friendly. There was no pressure on sales tactics from Peter; he readily answered our questions, gave us multiple test drives and found us the vehicle we were looking for. Negotiation was very easy and we quickly settled on a price. Sharon G finished off the sale and ...

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DealerRater Nov 7, 2019

I just bought an Infiniti QX56 from Thompson Lexus. It was a very positive experience. Ryan McKinnon was my salesman. He did a fantastic job and was very thorough. If you need a good car look him up.

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DealerRater Apr 2, 2019

From the minute my wife and I entered the dealership, every phase of our experience was superb. Wayne H., our Sales Consultant, was very knowledgeable, professional, and cordial. He never employed high-pressure sales tactics and remained dedicated to finding a vehicle that would meet our needs. Both of us are extremely happy with our purchase, and the CPO vehicle we selected was not to be found in any other dealership's inventory. We also greatly enjoyed working with Chris H., the Pre-Owned Sales Manager, who was reasonable and professional. Capping things off, Sharon G., Business Manager, was very capable, competent, ...

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DealerRater Nov 19, 2018

Steve C- sales and Sharon G-Finance, Mark manager very great to work with! Also love the cookies 🍪. They strived to make a sale and push numbers for me. Will definitely be a reoccurring customer

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DealerRater Oct 5, 2018

Just wanted to say thank you to a great purchasing experience with Ryan McKinnon. Ryan went out of his way to advise us on the purchase and make sure everything was ready for us. Driving 6 plus hours was hectic, but he really make us feel comfortable about our purchase. Love our car, thank you so much !

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DealerRater Mar 28, 2018

This time at Thompson Lexus, I dealt with the salesman, David Hill, as well as his manager, Marc, As always this dealership is by far the best and the people are terrific.... knowlegeable and friendly. It is a pleasure to go there. I have been going to this dealership since 2004 and frankly I have a hard time going to other dealerships as they cannot meet the standards of Thompson Lexus! David was a terrific salesman! He is low key as well as very knowledgeable and accomodating and he tries to guide you to the car that you want and that ...

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DealerRater Mar 21, 2018

I visited the Car Show in Philadelphia. I found three cars I was interested in. I fell in love with the Lexus LC in Red. I was hooked on the color! Visited all three dealerships of the cars I liked and found that the Lexus had the best of everything, including the color I wanted! I chose the Lexus GS 350 Sport. I worked with David Hill and his superiors and after some research and negotiating they were able to find me the vehicle I wanted for the right price! I am super thrilled and LOVE my new car! Can't ...

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DealerRater Jan 30, 2018

I have never done something like this before. This time was so special that I had to share my experience with others. I've purchased NX 200t Fsport about 3 years ago at this dealer. There wasn't anything different from other times at other dealerships so I didn't bother writing here. I walked in to the Thompson Lexus last Thursday with my wife to make a purchase (LC500). David came to welcome us with polite and friendly manner which made us feel very comfortable to begin conversation. I showed my interest in the car and we test drove and ...

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DealerRater Dec 29, 2017

We just purchased our 4th Lexus from Thompson Lexus. They are first class all the way. David Hill was our latest Sales Consultant. He knows his stuff, answered all our questions and his suggestions made it easy to select the model and options which were right for us. You can't go wrong dealing with Thompson Lexus and David Hill!

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DealerRater Dec 28, 2017

I just purchased an RX 350 and from the first time I walked onto the lot until we closed the deal, David Hill was outstanding. When I originally met him, I thought that we had purchased our prior Lexus with one of the sales associates at Thompson, and David immediately passed me along to her. When it was discovered that our prior sales person was in fact no longer, there I just had to go back to David. It was a class move with no hesitation and he immediately earned my trust. I returned 3 weeks later and was able to complete ...

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DealerRater Dec 3, 2017

We visited Thompson Lexus dealer in Doylestown, PA and was going to buy a certified Lexus used car we saw on the dealer's Web site. The used car was not available at that moment and we started to look for a different option. David showed us a new car of the same model and honestly told us the dealer's invoice price which seemed to be correct from Kelley Blue Book. He helped us to negotiate with the sales manager to agree on a very reasonable and great price which we could not resist. We ended up driving a ...

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DealerRater Nov 25, 2017

In our 40 years of purchasing new vehicles, we cannot recall having a buying experience quite like the one that I had with my husband at Thompson Lexus Doylestown. Dave, our salesman, did not sell us a car, he helped us find the car that met our need. He spend a lot of time getting to know us and finding out what we wanted in a car. Once he knew the model, exterior and interior colors, options and accessories, we went into the inventory lot. It was low pressure, much like walking through the inventory of cars with a trusted friend, ...

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DealerRater Oct 25, 2017

For years my husband and I avoided car dealerships. The experience was always long and unpleasant. We recently stopped in to thompson to look at a used truck that caught my husbands eye. A sales consultant David Hill let us take a test drive and answered all our questions. They gave us a great price,told us to shop around and that we would probably be back. It was the most pleasant experience,something I never thought I would say about buying a car. Dave was honest, and most trustworthy and he even came in on his day off when ...

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DealerRater Oct 24, 2017

He was excellent- very polite and friendly! Enjoyed dealing with him because he was honest and, unlike other salespeople that we dealt with before, David was upfront and didn’t hide anything.

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DealerRater Oct 9, 2017

I felt like David really understood what I was looking for and took his time looking for it. We went through a few different options and in the end found the car that was perfect for my needs.

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DealerRater Oct 5, 2017

David did a great job in helping us select the perfect RX350. He was patient, honest and very helpful and willing to address our needs and questions. Kyle and David worked together, got us the best coverage a great deal and I would recommend the Thompson organization to anyone...and have! Tom

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DealerRater Oct 2, 2017

Just leased third GX and still being treated with the kindness and respect of a new customer! David Hill (sales person) and Marc (Sales Manager) were great and exceeded my expectations with finding the car I wanted at the right price. Know I will continue to be happy with the service and highly recommend dealership!

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DealerRater Sep 10, 2017

We purchased a new Lexus NX. This is the second Lexus purchased at this dealership. They are very helpful, explained the details of the car, the options and how to use them. Also, they gave us a good price. Very happy with our experience.

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DealerRater Sep 7, 2017

Was able to make a great deal on our ES350 and our sales consultant David Hill did a fantastic job. I would recommend Thompson to a friend.

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DealerRater Aug 30, 2017

This was our first time buying at Thompson Lexus and were lucky enough to have Dave Hill as our Lexus consultant. He was highly professional, well-informed and, amazingly, remembered the features we were interested in; his attention to detail was very impressive and he worked to make sure he could find what we were looking for! He definitely exceeded our expectations! Want to also thank the entire staff....including Marc, for matching our target price and Rob for the wealth of knowledge about the high-tech features, and Joe for making the necessary financial process seamless and quick! Everyone we spoke ...

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DealerRater Aug 26, 2017

David Hill and the rest of the team are great to deal with. I love my new car and I look forward to driving it for a long time. Thank you Thompson Lexus.

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DealerRater Aug 21, 2017

I recently purchased from Thompson Lexus for the first time after purchasing at 10 Lexus vehicles at other dealerships. From the start, David Hill was professional, listened to what I wanted and began immediately to see what he could do to meet my expectations which he exceeded. He never gave me the hard sell or bait and switch after he gave me an all in price that I accepted. He brought in finance to move the process along. I was there for a little more than an hour and got everything I wanted. Sharon in Finance was equally helpful, quick and ...

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DealerRater Aug 15, 2017

Just bought a used Lexus from Thompson with the help of David Hill, it was the best experience we have had in our history of buying cars. From the moment we met David we felt that he was someone we could trust and had our best interests at heart. We got a great deal on the price as well as great financing. Thompson went out of their way to make the whole process smooth and easy.

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DealerRater Aug 1, 2017

Working with these people was the best car buying experience We have ever experienced. No pressure, knowledgeable easy to work with. I highly recommend them to others.

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DealerRater Jul 28, 2017

They located the " hard to find " combination that I wanted in a LEXUS and had it there in less than a week. They added the extras that I wanted before I picked up and the car and it was prepared perfectly ! Smooth transaction, Fair pricing and Dave Hill was a pleasure to work with. They went over the Phone set up Navigation and basic functions of the car before I drove away.

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DealerRater Jul 26, 2017

David was very helpful. This was my first time getting a car and only went to look at a Honda Accord, ended up test driving and buying it that same day!! He answered all questions we had and told me to come back if I ever needed anything! Would definitely recommend David and Thompson Lexus!

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DealerRater Jul 26, 2017

Dealership staff provided an outstanding experience. It was comfortable and met our needs with no pressure. Mangement, staff and consultant treated us with care and provided the assistance we needed.

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DealerRater Jul 22, 2017

David Hill and the rest of the Thompson team made picking up our new GX460 very easy and quick. Everyone was extremely professional and knowledgeable. I would highly recommend this dealership to anyone.

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DealerRater Jul 21, 2017

Our Sales rep, David Hill was an excellent salesman. He was very professional and very helpful in finding the car we wanted. He was also very courteous and a pleasant person. Thompson Lexus has the most friendless staff working for them. The best dealership I've been to, and we dealt with many. Shannon Gigliotti was a wonderful professional and made our closing go smoothly. David and Thompson Lexus will be recommended to all our friends and family.

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DealerRater Jul 17, 2017

The best sales consultant who helped us with buying our new Lexus NX. Though it was a long drive for us but it was worthy to get our NX from Thompson Lexus.

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DealerRater Jul 15, 2017

David Hill, our sales rep, and the rest of the Thompson Lexus team did a superb job of finding the car we wanted. No sales pressure, just very good info to make your decision. I would highly recommend David to friends.

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DealerRater Jul 10, 2017

We had the pleasure of working for a second time with Wayne Habersham, this time to purchase a L/Certified vehicle. Wayne is courteous, pleasant and professional. He shares his vast knowledge of the Lexus product line without being heavy handed. Wayne is respectful of our time and our interests. Once we zeroed in on our selection, the negotiation process (including trade in) was as cordial and productive as we've ever experienced. Wayne handled it all superbly, unlike other dealerships where the sales person hands things over to a "closer" (which we find unpleasant and often insulting). ...

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DealerRater Jul 4, 2017

David Hill and Adam Rosenthal were able to find a car to meet our budget. Sharon Gigliotti made the mess of legalese/paperwork disappear with her magic in the last half hour. Linda Stibgen, the general manager, was willing to chat with us and humor us, lessening the waiting time to purchase the car. David Hill provided authentic knowledge about the Lexus cars and worked with our requirements, giving us options that we didn't know existed before. Ram

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DealerRater Jun 23, 2017

We have been dealing withe Thompson Organization for over twenty years and the service has always been excellent! Our recent purchase of our 2016 Lexus from Thompson was an, as usual, 5 star experience! From our knowledgeable and patient and non-pushy salesman David Hill to our financing meeting with Joe Deitch everything proceeded without a hitch. I would not hesitate to recommend anyone in the Thompson Organization.!

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DealerRater Jun 16, 2017

My recent purchasing experience has been fantastic. The salesperson, David Hill, was knowledgeable, patient and accommodating but not pushy. Very efficient as well. They accommodated pricewise and the transaction went smoothly thanks to Sharon, finance manager. This dealership is the TOP of the line in terms of sales AND service. Every time you pull up to the front door for service, the valet person is there, smiling and ready to take your car... really sets the tone for the whole experience. It's not cheap ... but then again, it is worth it and you do get what you pay for. ...

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DealerRater May 31, 2017

I purchased a 2017 NX200t. Thompson Lexus gave me a great price for a car with the options I wanted. I honestly thought I would have to settle for less options than I wanted given my price point. David and the management team were great- they gave me what I wanted and never tried to pressure me into anything I didn't ask for.

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DealerRater May 7, 2017

I recently purchased a 2013 Audi A6 from Thompson. Though I live in Richmond, Virginia, after speaking with Ryan McKinnon several times and doing a Face Time tour of the vehicle, I believed it was worth the visit to check it out. I was not disappointed! Both Ryan and Kyle Sharp provided great customer service (including a tour of the car's bells and whistles); and, with an eye for detail, turned the vehicle over to me in mint condition. Even when I encountered some warranty–related issues when I arrived back in Richmond, they immediately stepped in without hesitation to ...

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DealerRater Apr 12, 2017

I purchased a 2015 Lexus RX 350 today from Thompson and it couldn't have been a better buying experience. My sales representative Alando Powell was simply superb. He was very helpful and never pushy he was solicitous of our interests and needs and was extremely detailed oriented. I highly recommend Alando as well as his manager Kyle Sharp. Dave (I didn't get his last name), the tech person, explained everything thoroughly and answered all of our questions. The finance person (sorry, I can't remember her name) was also tops in our book. Thanks again Alando.

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DealerRater Mar 19, 2017

Our first experience with the Lexus dealership led to our first Lexus ever, after many many years of solely purchasing Toyota SUV's. From arrival to the same-day purchase of our new car, we couldn't have been more pleased with the service provided by Al DerMovsesian and the Thompson Lexus staff. If you're looking for experienced, patient, and honest professionals, look no further!

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DealerRater Dec 12, 2016

I'd been new car shopping for a couple of weeks before stopping in at Thompson Lexus. From the start it was obvious this dealership treated their customers a little differently than other stores. Showroom experience was very first rate - very relaxed atmosphere with no pressure to "buy today". Heather McDowell was fantastic, she walked us through the features of each of the models we were considering before heading out for a test drive. I ended up purchasing an ES 350 in a color they didn't have on their lot, but had delivered to their dealership within 2 ...

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DealerRater Oct 11, 2016

My experience at Thompson Lexus was exceptional for my purchase and has been excellent back in service as well. I would highly recommend Thompson Lexus to anyone.

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DealerRater Jun 27, 2016

Let's start off with I was not even looking to purchase another vehicle, but I did!! I received a promotional email from Thompson seeing what they could do to get me to trade in my 2010 Lexus ES 350 which I loved. I responded letting them know that I had no need to trade at this time and was very happy with the last ES 350 they sold me. I also informed them if they could get me into a new Certified Lexus for around the same price and no money down, I would discuss the options. Well, they answered my challenge. ...

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DealerRater Jun 15, 2016

An absolutely delightful experience from start to finish. I thought we got tremendous service when my husband purchased his Mercedes last year at EuroMotorcars, but the folks at Thompson went above and beyond. A big plus was the technical instruction to operate the phone and navigation systems (thank you Dave Fink), provided when the car was picked up, and continuing with a home visit, when we encountered difficulties programming our garage door opener (thank you Chris Del Duca). And of course, a special thanks to John Leier, who was exceptional.

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DealerRater Jun 4, 2015

I purchased my second Lexus RX 350 a few weeks ago. I absolutely loved my 2011 version. My salesman was Wayne Habersham on this purchase. Mr. Habersham is an excellent salesman. He made my purchase of my 2015 Lexus RX 350 very pleasant. He answered all of my questions, and believe me, I had a lot of them. I have called him several times since my purchase with questions on the Bluetooth navigation system. He has always been pleasant and patient in answering my numerous questions. My entire family has repeatedly purchased its various vehicles from Thompson dealerships. And Mr. Habersham's professionalism is ...

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DealerRater May 30, 2015

As a first-time car buyer with no prior experience with Lexus', I felt comfortable discussing my concerns and needs with Peter. I had my eyes set on a very specific new Lexus NX200t and when the perfect color combination was not available, Peter didn't even bat an eyelash and said "We'll do what we can for you" and managed to locate one that had just arrived that morning. The entire purchasing process was quick and the staff was very friendly. I am very happy with the experience and the purchase!

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DealerRater May 15, 2015

I was in the market for a new car/SUV unexpectantly and just happened to wander the Lexus lot after a service visit with another dealer. A lexus was not even on my list of vehicles to test drive. Pete was very friendly and laid back. I felt no pressure to buy. I did fall in love with the new Supersonic Blue Mica NX 200t F sport that was on the lot. Pete waited until my husband could drive up and made the buy non-stressful. Within in a few hours, I had my new car and was very happy with ...

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DealerRater May 6, 2015

We had the best experience recently with Linda Stigben and our salesman Peter Palma. They went over and beyond helping us with our new car. They truly made our purchase easy and no stress. We were very impressed. We have gone to Thompson in the past but this time we were made to feel really happy with our car.

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DealerRater May 3, 2015

I very happy and satisfied with the services that I received at this dealer, they have a great excellent staff and kindly. I was at this dealer for 2 or 3 times, I was assisted by the sale associate name Peter Palma, he is taking his time and effort try to help me and make me satisfied with the service.

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DealerRater May 1, 2015

Bought a pre-owned GX460 from Peter Palma. He was great to work with and explained everything I needed to know. Would highly recommend Peter and the dealership. Also worked with Troy Stevenson who helped out with some of my questions. Both Troy and Peter made a great team!

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DealerRater Feb 15, 2015

Totally excellent experience, we would definitely recommend this dealership to anyone in need of a Luxury Vehicle! Very friendly, clean dealership, customer service lounge is like being in my own living room.

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DealerRater Mar 29, 2014

Just leased a new ES 350. It was hassle free experience with a smooth negotiation process. Ryan was great to work with. Very friendly and knowledgable.

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DealerRater Apr 30, 2013

I brought my mom to the dealership to find a new vehicle for her that was safer than the one she was currently driving. Ryan met us on the lot and help us through the entire process. Instead of shopping around we were able to get her a new car at the first place we stopped. I was even able get one for myself that was the same payment as my Mazda 6! Ryan and the team at Thompson Lexus truly care about about their customers. Their service is the best I have seen at any dealership, ever! I would highly ...

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DealerRater Dec 2, 2012

Charles was respectful and knowledgeable about the car we were driving and made the test drive very enjoyable. He also made the buying of a car a pleasant and fun experience. I would definately go back to him again when I need another car and will recommend him to my many friends.He listened to what I wanted in a car and found several cars for me to look at. He was not pushy. I was not made to feel pressure to "buy now"

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DealerRater Nov 7, 2003

I have purchased over ten vehicles from this dealer, and have always been given an excellent deal.<br>I find the service writers to be competent, and knowledgeable although a tad pushy at times. they have a tendency to push services that aren't really required for specific maintenance of the vehicle.<br>I have had experience with all three of the Thompson dealerships including BMW & Toyota.<br>I have found the sales people to be extremly compitent, and trustworthy.<br>Wayne in BMW could be a little less condescending in ...

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